Marketplace Rules and Terms

Scope of the marketplace

Heyo Baazaaru allows approved sellers operating in the Maldives to offer lawful products available for sale in the Maldives. The marketplace currently focuses on physical products. A service may be listed only when Heyo Baazaaru has expressly enabled and approved the relevant service category.

Using the website means you agree to these Terms, the applicable listing and category rules, and any policies shown before you complete a transaction or purchase a marketplace service.

Accounts and account security

• Provide accurate, current information and use an account only for yourself or a business you are authorized to represent.
• Do not impersonate another person or business, share login credentials, or use a name containing abusive language or another party's trademark without authority.
• A mobile number or email address may not be used to create duplicate accounts unless Heyo Baazaaru has approved a separate business or staff account.
• Keep your email address and phone number current. You are responsible for protecting your password and promptly reporting suspected unauthorized access.
• An account may be deactivated on request. Deletion or retention of account and transaction records will depend on legal, security, fraud-prevention, accounting and dispute requirements.

Seller and listing rules

A seller must have the legal right to sell every listed product and must keep it available in the quantity shown. Each listing must accurately state the product's identity, brand, condition, price, stock, location, delivery terms, warranty and return conditions.

• Use truthful descriptions and photographs of the actual product or an accurate authorized representation.
• Do not hide defects, falsely describe a copy as original, manipulate the price, or use unrelated keywords.
• Do not submit the same or substantially similar product repeatedly, across categories or through multiple accounts. Update the existing product record instead.
• Provide invoices, proof of origin, licences or regulatory approval when requested.
• Do not redirect customers to another marketplace or use listings primarily to advertise an external website.
• Only use a brand or trade name you own or are authorized to represent.

All products require marketplace approval before publication. Approval does not transfer the seller's responsibility for the product to Heyo Baazaaru.

Prohibited products and content

The following categories are prohibited as a Heyo Baazaaru platform policy, including where a similar item might otherwise be sold through a different licensed channel:

This list is not exhaustive. Any product that is illegal, unsafe, deceptive or inappropriate for the marketplace may be rejected or removed.

Restricted and regulated products

Food, home-prepared food, supplements, cosmetics, medical products, high-value used electronics, telecommunications equipment, vehicles, boats and other regulated or higher-risk products may require additional evidence and manual approval. Heyo Baazaaru may limit or disable these categories until suitable verification is available.

The seller is responsible for obtaining every licence, registration, safety approval and disclosure required for the product. Requested evidence must remain valid throughout the listing period.

Orders, payment and delivery

• An order is a request to buy from the named seller. The seller must confirm availability, final delivery charge, estimated delivery time and payment instructions.
• During the seller-direct payment phase, customers pay the seller through the seller's approved payment destination. Heyo Baazaaru does not hold customer money or operate an escrow service.
• A seller must not mark an order as paid until payment has been confirmed and must not change its payment destination without fresh administrator approval.
• Customers must verify the seller name and approved payment details before paying. Suspected payment redirection must be reported immediately.
• Delivery responsibility, charges and timing must be disclosed before payment. Customer collection may proceed without a delivery address; the seller must confirm a safe collection location.
• Both parties must communicate honestly, maintain order records and complete or cancel orders promptly.

Returns, refunds and complaints

Each seller must display and honour a clear return, refund and warranty policy that complies with Maldivian law. Customers should review those terms before payment and promptly inspect delivered products.

A customer may raise a complaint where a product is not delivered, materially different from its listing, damaged, defective, unsafe, counterfeit or otherwise unlawful. Sellers must cooperate with the complaint process and any lawful remedy. Where payment was made directly to the seller, the seller normally issues an approved refund to the original payment method.

Seller subscriptions, featured listings and advertising services are generally not refundable after the purchased service has started. A refund or account credit may be provided when the paid service was not supplied, was materially defective, or where required by law.

Reviews, ratings and user conduct

Only a customer with a qualifying delivered order may submit a verified-purchase review. Reviews must describe a genuine experience and must not contain threats, private information, unlawful content or knowingly false statements.

Sellers, their staff, family members or related accounts must not place artificial orders, bid against themselves, review their own products, exchange fake reviews or otherwise manipulate ratings. Undisclosed incentives for reviews are prohibited.

Moderation, suspension and appeals

Heyo Baazaaru may review, return for correction, edit formatting, restrict, unpublish or reject content that breaches these Terms or creates legal, safety or trust concerns. We may request evidence, limit listings, hold a product for review, warn a seller, suspend an account or terminate access.

Serious fraud, counterfeit, stolen goods, prohibited products, threats or illegal conduct may result in immediate suspension without waiting for earlier warnings. Ordinary operational problems may use warnings and corrective periods. Sellers may request review of an enforcement decision through the complaint process.

Information, intellectual property and investigations

Users must own or have permission to use all names, trademarks, photographs and descriptions they submit. Heyo Baazaaru may remove content after a credible intellectual-property or ownership complaint and may preserve relevant evidence.

Account, seller, order, payment-status, upload, device and activity information may be used to operate and secure the marketplace, resolve complaints and prevent fraud. Where lawfully required, relevant records may be provided to competent authorities investigating stolen goods, fraud or other unlawful activity. Personal information will not be publicly displayed merely because it was collected for verification.

Responsibility and limitation of liability

The seller remains responsible for its products, descriptions, licences, taxes, warranties, fulfilment, refunds and customer obligations. Buyers and sellers are responsible for checking and agreeing transaction details, particularly where payment and delivery take place directly between them.

To the extent permitted by law, Heyo Baazaaru is not responsible for indirect or consequential loss arising from a transaction between users. Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability that cannot legally be excluded. A user who causes a third-party claim through an illegal product, intellectual-property infringement or material breach may be required to reimburse reasonable losses and costs attributable to that breach, subject to applicable law.

Changes, governing law and contact

These Terms are governed by the laws of the Republic of Maldives. We may update them to reflect changes in law, marketplace features or safety practices. Material changes will be identified by a revised effective date and, where appropriate, communicated through the website or account notification. Continued use after the new effective date constitutes acceptance, although we may request fresh confirmation for significant changes.